Not working

[Ashleyr2]

My internet is not working. The first light is on the second is off, the third is on and the fourth is orange

[Daniel0210]

@Ashleyr2 
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

[JimM1]

@Ashleyr2 You may also have been in this event so have a read at the link!

Important Information: Scheduled Broadband Mainten... | Sky Community

[Ashleyr2]

Hello, it's now way last the time or the event you sent and it's still not working! What can you do?? 

[Ashleyr2]

It's all sorted now and back on. Thanks anyways