Not sure if it’s an internet or broadband issue? But my emails are empty?

[Bikerbabe]

Hi All, 

im hoping somewhere someone has experienced my issues and can help me?

when opening emails I keep getting a message saying "Cannot download from the server"

and the email is blank, does anyone know what's causing this and how I can fix it? As it's so annoying when your waiting for an email and then you can't read it. 

[TimmyBGood]

@Bikerbabe 

Might be worth checking the Broadband Shield age setting and moving it to a less restrictive level.

[jamesn123]

@Bikerbabe 

As well as Sky Shield this can also be caused by iCloud relay if you have an Apple device

[Bikerbabe]

Hi

Checked the broadband shield and it's set only Adults only! 

[Bikerbabe]

Any idea on how to check it and what to do to fix it? 

Its nothing to do with Broadband Shield. 

[jamesn123]

@Bikerbabe 

Sometimes adult setting still blocks things, try disabling it completely. 

A simple Google search would give you the result on how to disable iCloud relay

https://support.apple.com/en-sg/guide/iphone/iph499d287c2/ios