Not receiving Internet speed promised

[ChrisRog63]

Hello, I have never got the download speed promises in my contract. I have always only been getting on average 7.5mb even when connected with an ethernet cable. I therefore have been shopping around and it shows there is full fibre available at my address but when I check on my account with yourselves it shows I'm on the fastest I can be. This is a load of rubbish and I want someone to check what is going on. I am not getting what I paid for and as a lotal sky customer for 23 years I would hate to have to cancel because you are not providing the correct speed or offering me the option to go on full fibre to sort the issue. Kind regards, Christine

[cookiemonsteruk]

@ChrisRog63 

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[ChrisRog63]

Router Statistics

System Up Time: 215:54:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN PPPoA 53390261 82191422 0 663646 984902 215:53:06 LAN Up 2845804 270060 0 40806 3652 215:54:58 WLAN (2.4 GHz) Up 7592099 4516371 2 20989 2440 215:52:37 WLAN (5 GHz) Up 101485870 65551290 0 0 0 215:52:30

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Broadband Link Downstream Upstream Connection Speed (Kbps) 9634 797 Line Attenuation (dB) 34.5 21.6 Noise Margin (dB) 6.4 8.7

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Poll Interval:

Seconds (at least 3s): 

[ChrisRog63]

Broadband Link Downstream       Upstream

Connection Speed (Kbps)              9634      797

Line Attenuation (dB)      34.5       21.6

Noise Margin (dB)            6.4         8.7

Poll Interval:

Seconds (at least 3s):

10

[cookiemonsteruk]

@ChrisRog63 

It would be helpful to see the top half of the stats as well

Also if you enter your full address in the wholesale link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

This will let us know exactly what speed you should be getting and what is available

[TimmyBGood]

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@ChrisRog63 wrote:

Broadband Link Downstream       Upstream

Connection Speed (Kbps)              9634      797

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That's clearly an ADSL connection at a considerable distance from the telephone exchange, so would now be in the bottom percentile of UK broadband.

The link which @cookiemonsteruk provided will indicate if the national FTTP rollout has reached your area: it won't however show Virgin Media or altnet full fibre ISP availability.