Not meeting speed guarantee

[Priscilla1]

My WiFi is not meeting speed guarantee has been dropping the speed for the last 2 weeks I've had to keep refreshing/ restarting it. That doesn't even make it work it still dropping below speed guarantee 

[JimM1]

@Priscilla1 What does the sky service checker show you for the last 30 day's off operation. Link id below.

https://www.sky.com/servicechecker

[Priscilla1]

It says there is a connection problem so can't get WiFi. 
speed is ment to me 100 but it's 83 

[JimM1]

@Priscilla1 Is 83 the daily average, what does it look like on the day to day basis. Or do you just NOT see that!