Not going to renewal contract

[Wai+Yu+Chung]

I tired to contact Sky for NOT going to renewal contract. Unfortunately no one answer me

email, call, FB message. What can I do now?

[caesarome]

@Wai+Yu+Chung 

You need to contact Sky and give them 14 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-broadband

Select "Yes, I still need help" at the bottom of the page.

[mormegil]

Or if you plan on switching to an open reach based provider they will transfer your services and arrange for the sky service to stop so you have no gaps in service 

[Wai+Yu+Chung]

I tired to call, email and FB messages to sky 

no one answer me. 

I just need a confirmation for my cancellation. 

thx a lot 

[Wai+Yu+Chung]

Can you give me their email address, is there anyone I can contact? Thx 

[cuke]

@Wai+Yu+Chung  post #2 is what you need to do, that is the only information we can give.

[Daniel0210 · Accepted solution]

@Wai+Yu+Chung 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers. Sky do not use email for general enquiries. 

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

[jamesn123]

@Wai+Yu+Chung 

When you say nobody answers you do you mean your just being impatient? You need to either hold on the phone or wait for someone to message you back on the messaging system.