Not getting guaranteed speeds

[StephenCopley]

Hello. We are not getting the guaranteed speeds as promised we would receive. Please help.

[daveNOS]

@StephenCopley Does your account show that the connection speed is below the guarantee? Or are you only testing via WiFi from your device?

[McQSky]

I'm having the same. We're supposed to be getting 900 (600 guaranteed) but we're getting 150 to the hub according to Skys own tests. 

should we have gotten a new/upgraded hub with this package of 900? 

[Chrisee]

@McQSky if the My Sky app is showing only 150Mb/s for a 900Mb/s connection you need to call Sky as something is wrong as your connection is misconfigured. Full,fibre has no speed loss due to. Line length on full fibre connections.

[StephenCopley]

I remember filling out a form when ordering the pretend full fibre to receive a new hub. 

The new hub never arrived. 

We get 330 and have never got any better than that speed. 600 guaranteed isn't it. 

[njkal]

Paying for 75mbps guaranteed. Getting 6/7 maybe , want to speak to a human but the AI bull is keeping me away 

[njkal]

Rephrase that I'm getting 189kbps

[daveNOS]

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@StephenCopley wrote:

I remember filling out a form when ordering the pretend full fibre to receive a new hub. 

The new hub never arrived. 

We get 330 and have never got any better than that speed. 600 guaranteed isn't it. 

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@StephenCopley If you want help you need to answer the questions you are asked. As for it being pretend fibre well that's simply not true, a guarantee of 600mbps means your a 1GB subscriber and that cannot be delivered by anything other than full fibre.

[JimM1]

@njkal Sky is all closed for the night so speak is 8am tomorrow onwards!