Not getting guaranteed minimum fibre speed

[Darren34]

Afternoon

i've upgraded from broadband to fibre 150 with a guaranteed minimum speed of 100mbs.  Tests show i'm getting 94.5mbs and that the speed to my hub is poor - i've gone through the online troubleshooting and escalated it to the network team this time last week.  It said the line would be tested within 72 hours but i've heard nothing since - any help/guidance would be appreciated 

[peter-marlow+1966]

Run the service checker again  if it's  still not right  then i would call  sky  back and talk to them again, have you  tried  restarting  the router, and also have tried  turning  off the optical network terminal box  and back on again  aswell ?  To see if that changes  anything 

[JimM1]

@Darren34 Run the service checker, and have a look at the last 30 day's to see what sky think your line is like.

https://www.sky.com/servicechecker

[Darren34]

Hi Peter

I will try what you have suggested and report back - it seems difficult to speak to an actual person unfortunately 

Thanks

[Darren34]

Hi Jim

The fibre was installed on the 23rd April and since the 24th is has been 94.5mps

Thanks

[peter-marlow+1966]

Ring sky and when the automated message system says we have sent you a link would you like to use it say no and go through  your account security  and then you will  get to speak to an advisor  about your issue

[Darren34]

Thanks Peter, that worked and spoke to somebody who went through all the test whilst on the phone