Not connection with my broadband

[AnaCristinaRJ]

I have a problem with my broadband connection since yesterday until today and I can't sort out the problem by phone I need more help because I don't know where is the problem come from, can you help please fixed the trouble 

[Daniel0210 · Accepted solution]

@AnaCristinaRJ 
If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[AnaCristinaRJ]

Thanks for your answer but just I tried everything everything but I'm still have a problem not broadband not connecting  

[Daniel0210]

@AnaCristinaRJ 

As stated then

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).