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Discussion topic: Not connected
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This message was authored by: Tricia2
Message posted on 24 Jul 2026 08:43 PM
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Not connected
Very night constant disconnection
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Jul 2026 08:00 AM
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Re: Not connected
@Tricia2 if the lights in your Sky hub show the broadband connection is dropping regularly give Sky a call See https://www.sky.com/help/articles/hub-lights-explained-start
However if the lights stay the same the issue is lijely duecto WiFi interference which can getvworse in the evening. Rdbooting your hub can help as it means the hub will find the least congested WiFi channel to use. However tge long term solution is to imorovectgecWiFinin your home.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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