Not connected to internet

[Joanne0]

I've reset my router,turned everything off and back on,all 4 green lights and router and still can't connect to it,I've even reset my WiFi settings on phone and still says connected without internet.

[Addie15]

Hi there, @Joanne0. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147