Norton subscription issue through sky

[sportyone]

Can anyone help?
Have subscribed to Norton Deluxe through Sky but it does not appear to include a VPN.
Is this due to a restriction on the Sky subscription or should it be there?
Norton customer help don't seem.to know themselves!

[TimmyBGood]

@sportyone 

The Sky page makes no mention of VPN functionality, and on the whole ISPs* don't like such things.

https://www.sky.com/help/articles/sky-vip-norton-36-deluxe-free-trial 

* and particularly subscription television providers ; )

[sportyone]

Thanks....

That's ridiculous tbh.....when I created a Norton account etc and got everything set up it says on my account details that vpn is included....

[TimmyBGood]

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@sportyone wrote:

 it says on my account details that vpn is included....

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And the Norton page for the product specifically does too.

 

https://uk.norton.com/products/norton-360-deluxe

I would also note that the Norton price is rather less than Sky wants to charge after that 'free' year.

[Stinger1]

Hi, I have this issue too, did you find out anything?

[sportyone]

Norton saying not part of the sky deal.

Not happy.

[TimmyBGood]

@sportyone @Stinger1 

As I mentioned above, Norton themselves say a VPN is part of the product with that name: one has to assume Sky had them remove access to the component for distribution to Sky Broadband subscribers.

[Stinger1]

yes agreed I wouldnt have bothered with the sky version had I known it was cut down.

Maybe sky getting nervous about Labourparty blocking VPNs in the future