Discussion topic: Non-return charge dispute

This message was authored by: NSOrganic66 · ‎31 Jul 2026

I am disputing a non-return fee. Your website stated I must use a supplied label, which was never sent or included in packaging . Furthermore, your installation engineer explicitly instructed me to keep the old hub connected to maintain my Wi-Fi credentials. I am acting on Sky's direct instructions, so this fee must be waived.

This message was authored by: GD1 · ‎31 Jul 2026

@NSOrganic66 If Sky have asked you to return the hub which you will have received reminders about it, regardless of receiving no returns lable you could have called Sky fir one or printed one off here https://www.sky.com/help/articles/return-tv-broadband

It's unlikely sky will reverse the fee as you've failed to do so, it is in the T&C's

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎31 Jul 2026

@NSOrganic66

Once the loaned equipment has been successfully returned and processed then you can speak to Sky and ask for the non return charge to be refunded. Keep your proof of posting safe and indefinitely.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

Discussion topic: Non-return charge dispute

Non-return charge dispute

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