Discussion topic: No
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Message posted on 10 Jan 2026 05:42 AM
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No
No internet connection again in my house but sky says all good, telly says technical issue?
This would tell me the Sky checks are not worth having as they don't actually identify the issue.
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Message posted on 10 Jan 2026 09:47 AM
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Re: No
Apart from your TV if your other devioces also have no internet connection then try this if a reboot of your broadband hub doesn't bring things back to life:
If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them so they can look in to this for you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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