No wifi

[Abbie281]

I had my sky max hub fitted and activated on Tuesday I haven't had any Wi-Fi or been able to connect since even though I revived the activation text. It keeps flashing yellow then going solid red 

[Abbie281]

I've also reset, tested the connection and it stated all is fine even though it's not I tried calling the number and it hung up and sent me a message to try online even though I done everything it's told me to do 

[Highlinder]

@Abbie281  Was this a remote activation or did an engineer attend to do this install?

[Abbie281]

Hi someone came out to fit it and then I received an activation text around an hour later I spoke to someone yesterday and they said another team would be in touch within 72 hours so fingers crossed they can get it sorted 

[Highlinder]

@Abbie281  If there is no contact in that time come back and post on this thread to see if the community can escalate this for you to Sky for more information.