No wifi

[Allyolly]

I have had no internet for over a week now can you please let me know when fixed as I paying for this service thanks 

[Highlinder]

@Allyolly Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.