No wifi

[Karla8]

All lights are on the box and all green lights present but there is no WiFi to any devices in the house 

[caesarome]

@Karla8 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Dilyana]

I have the same problem 

[KP9045]

Me too - lights are all green and check says connection to house is fine but nothing inside the house will connect.

[AndreasP]

Having the same issue here. Except the Voice light is orange and the internet light isn't on. I've ran diagnostics through my Sky account and it say's my connection is good, but I don't have internet?

[Emma2026]

My router says connected but  its not it's not connected to my phone and! I work from home and we pay sky over £160 a month? I need this fixed asap as effecting my job. I've disconnected and reset the router and shoes all green but not it's not working and and the app on here says there's an issue but I need thsi done asap! 

[Daniel0210]

@Emma2026 
You may not be aware but you haven’t contacted Sky by posting here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

[neilltupman]

Exactly the same scenario here Emma, have tried rebooting router, my laptop, and my phone. All shows as fine, except no internet/WiFi. Can't understand why service checker says connection to hub is fine?

[Daniel0210]

@neilltupman 

See my reply above your post. 

[neilltupman]

Same issues here, router has been reset, all green lights, but no devices have internet (phone, work laptop connected via. Ethernet cable).

[Chloelorna]

Same as everyone else, green lights on, health check says fine but no WiFi, down detector shows loads of reports within the last 20 minutes

[GD1]

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@Chloelorna wrote:

Same as everyone else, green lights on, health check says fine but no WiFi, down detector shows loads of reports within the last 20 minutes

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First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Natalie113]

Same here

[Chloelorna]

It's clearly a national problem if everyone has the same issue , it isn't a local or hub issue

[Daniel0210]

@Chloelorna 

It is not affecting everyone.