No wifi / streaming reaching 3rd floor if house ( paying fir whole house)

[DaveS1812]

Wifi not reaching whole house Tv continuously buffering Cannot contact by phone 2hrs plus on phone no answers . Beginning to think I should have stayed with Virgin .....arghhhhhh @Customer services.

[TimmyBGood]

@DaveS1812 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[TimmyBGood]

@DaveS1812 

Note that 'Whole Home' is the add-on which permits use of multiple Sky Glass and Stream television devices: it's not a Sky Broadband product or a promise of wireless coverage.

The product of the same name from BT is WiFi.

[DaveS1812]

This is a con .... they guarentee wall to wall but then charge you to achieve it

[TimmyBGood]

@DaveS1812 

Some of us have long argued it's a very unfortunate choice of name to market the product.  What's actually 'guaranteed' is a small refund if coverage isn't achieved.