No wifi connection

[Miranda4]

hi

we currently have sky broadband and tonight the wifi dropped off. It is stating it cannot connect and all the sky boxes have gone off. We signed up to EE internet tonight but the switch over is not meant to happen to 12/11/2024 so unsure if it is to do with that. No phones, internet or tvs are able to connect wifi.

[Nobroadband1]

We've signed up to Virgin Media, because the constant broadband connection problems means that we can't watch our TV without constant buffering and dropouts.