No wifi connection

[Kelanne]

What is going on I did the test for connection and everything looks good Greenhithe on on broadband hub but cannot connect.. shocking I cannot speak to anyone to get this resolved.. I work from home and missed some valuable hours today as a result.. I need this resolved asap

[AC89]

Same problem for us. All tests say ok. Too difficult to find a phone number but eventually did. I called (Removed)

Their first solution was to send an engineer out on 18th September, as if going 8 days without internet is acceptable. I said it was not and so they're sending a new router out. But I don't think this will solve the issue.

Where in UK are you?

Moderator note: Removed phone number