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Discussion topic: No wifi but broadband working except for side button showing orange

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This message was authored by: MHarrison

No wifi but broadband working except for side button showing orange

Wifi on tv glass not working 2 and a half hours. Only tv programmes are on terrestrial tv.
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This message was authored by: Chrisee

Re: No wifi but broadband working except for side button showing orange

Posted by a Superuser, not a Sky employee. Find out more

@MHarrison modt likely issue is overnight maintenance work which should complete by 7am at the latest. Openreach who own the network have to maintain systems so occasionally you will lose connection after midnight until thecesrly morning.

 

However if your Sky hub shows it has lost connection by the time Sky's lines are fully open to 8am and thecservicecchecker in the My Sky app is not offering help call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: MHarrison

No wifi for Glass tv on Sky+

Nothing on Sky+ for 7 hours....no wifi so cannot connect with Sky tv+ just no wifi connection
This message was authored by: GD1

Re: No wifi for Glass tv on Sky+

Posted by a Superuser, not a Sky employee. Find out more

@MHarrison  Your latest post has been merged to your existing thread, you other thread you crested has been removed, you don't need to raise multiple threads, it won't help get any issues resolved any fatser by doing so.

 

You neeed to fillow the steps given by by @Chrisee above if your broadband is still down.

 

In your other thread that has been merged to this one you mentioned Glass TV as well as Sky+? 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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