No wifi AGAIN!!

[till1989]

Happens most days test says there is good commenting but obviously not. Tv and all other Internet devices are unable to connect. So frustrating when its a service we have to pay for! 

[till1989]

Obviously I meant good connection! Happy new year 🥂

[Daniel0210]

@till1989 

The first thing to do is check to see if there are any outages nearby via this link

https://www.sky.com/servicechecker

If there aren't any then try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions. 

[Kazza270]

Ours is the same!! Absolute **bleep**!!

[Kazza270]

Always says no outages in your area

[TimmyBGood]

@Kazza270 

'no outages in your area' doesn't mean your own individual circuit isn't out of action.  It's intended to indicate that there's no known upstream fault affecting multiple households, but is worded very poorly.

[seast1]

I have same issue. No internet since 21st december  then worked yesterday and no internet again with soonest engineer visit 11th January.