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Discussion topic: No wi fi

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This message was authored by: Lynsey80

No wi fi

No WiFi for 6 hours now I've got sky glass so I've had no tv nothing and run broadband tests nothing seams to be wrong 

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This message was authored by: caesarome

Re: No wi fi

Posted by a Superuser, not a Sky employee. Find out more

@Lynsey80 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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