0

Discussion topic: Broadband hub

Reply
This message was authored by: JH331

Broadband hub

Recieved letter stating hub needs updated before December 2025. Details please regarding how I go about this and any costs involved.

Reply

All Replies

This message was authored by: Daniel0210

Re: Broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@JH331 

No costs. I've changed mine. 

There should be a URL quoted at the foot of the letter. When you go to this, there's a drop-down option to change your hub. 

Take a look at your options:

Change your hub

く

Keep your hub and change your hub admin password

く

Switch to Full Fibre broadband

 

Add Sky WiFi Max

く

Here's the legal bit

 

If that doesn't work you'll need to call Sky to arrange it. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@JH331 

In the letter is the website link you need to order your free replacement (at the bottom I believe) so let us know if you can not find it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply