Broadband hub

[JH331]

Recieved letter stating hub needs updated before December 2025. Details please regarding how I go about this and any costs involved.

[Daniel0210]

@JH331 

No costs. I've changed mine. 

There should be a URL quoted at the foot of the letter. When you go to this, there's a drop-down option to change your hub. 

Take a look at your options:

Change your hub	く
Keep your hub and change your hub admin password	く
Switch to Full Fibre broadband
Add Sky WiFi Max	く

Here's the legal bit

If that doesn't work you'll need to call Sky to arrange it. 

[caesarome]

@JH331 

In the letter is the website link you need to order your free replacement (at the bottom I believe) so let us know if you can not find it.