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Discussion topic: Broadband hub

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This message was authored by: JH331

Broadband hub

Recieved letter stating hub needs updated before December 2025. Details please regarding how I go about this and any costs involved.

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This message was authored by: Daniel0210

Re: Broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@JH331 

No costs. I've changed mine. 

There should be a URL quoted at the foot of the letter. When you go to this, there's a drop-down option to change your hub. 

Take a look at your options:

Change your hub

Keep your hub and change your hub admin password

Switch to Full Fibre broadband

 

Add Sky WiFi Max

Here's the legal bit

 

If that doesn't work you'll need to call Sky to arrange it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: Broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@JH331 

In the letter is the website link you need to order your free replacement (at the bottom I believe) so let us know if you can not find it.

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