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Discussion topic: No wi fi

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This message was authored by: Misty2040

Message posted on ‎29 Aug 2024 04:26 PM

No wi fi

My wi fi has gone off. Have reset my modem and only 2 lights are green one is orange and the other is not on.
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This message was authored by: Highlinder

Message posted on ‎29 Aug 2024 04:29 PM

Re: No wi fi

Posted by a Superuser, not a Sky employee. Find out more

@Misty2040 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: cookiemonsteruk

Message posted on ‎29 Aug 2024 04:29 PM

Re: No wi fi

Posted by a Superuser, not a Sky employee. Find out more

@Misty2040 

 

What hub do you have?

What light is off , which one is amber?

 

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