@Rebecca19771 You've posted in the broadband forum, If you have Sky Q broadband has no bearing on live TV and a no signal message is normally your TV message not a Sky Q/Sky+HD or Sky stream/Glass message.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
