No tv and no wifi for nearly 3 days

[Dawn691]

Since the storm on Saturday I've had no tv or wifi I'm very unhappy tried calling today and after 35 mins I hung up it will be 3 days on Monday yes someone is coming on Monday but that isn't good enough when you had no tv or wifi which I depend on as I'm disabled and can't get out alot. I hope someone answers me on Monday and compensates me for this.

[FionaNona]

Hi, i am having the same issues, just came to check the website to see status updates and sky is saying to reports of disfunctions when I am looking at all you guys posts saying internet has not been working. Bit of a joke. Hope you are ok and they will help you soon

[Daniel0210 · Accepted solution]

@Dawn691 

There is no automatic compensation for TV subscriptions. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

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It could be worth considering registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning 

https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance

[Dawn691]

Thanks for help 

[Dawn691]

I had a massive storm on Saturday and it's been down since then but yes it's a pain in the butt totally forgot that these pucks are wifi I thick it's more of a pain the the dish at least it would be ok now lol