No sky broadband in Ladywood area

[Naren]

Hi I am in Ladywood Birmingham.   My sky broadband just won't connect...anyone with a similar problem?

[Mikej163]

I'm having the same problem I spoke to sky and they ain't listening to me I've told then I have no Internet it comes on then goes off

[Daniel0210]

@Naren @Mikej163 

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[Mikej163]

I've done everything and the check on the app and it's saying everything is good but it isn't

[Daniel0210]

@Mikej163 

Then it seems it's time to call Sky to report it.

[Naren]

Yes I tried all the diagnostic processes....still doesn't work