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Discussion topic: No signal technical issues

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This message was authored by: EileenWilliams

No signal technical issues

  

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This message was authored by: caesarome

Re: No signal technical issues

Posted by a Superuser, not a Sky employee. Find out more

@EileenWilliams 

Is this on Sky Q, Glass or Stream ?

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This message was authored by: EileenWilliams

Re: No signal technical issues

Sky glass

This message was authored by: Gincap

Re: No signal technical issues

Reboot the TV, unplug leave a few minutes to clear software glitches and power on this should clear it. Check your WiFi signal in settings if weak attach an Ethernet cable from your router.  

This message was authored by: lettice

Re: No signal technical issues

Posted by a Superuser, not a Sky employee. Find out more

@EileenWilliams 

 

Would suggest first trying a restart of your Sky Glass TV
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete.

 

Can you do a network speed test on your Sky Glass TV.
Launch Netflix on your the Glass TV (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say over a half hour period.
What is your speed?

Are you using wifi or an ethernet cable connection?

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This message was authored by: EileenWilliams

Re: No signal technical issues

It's also the signal upstairs won't connect 

This message was authored by: JimM1

Re: No signal technical issues

@EileenWilliams Is that also still only on TV or general broadband for any device?

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