No service at all

[Jenny33]

When are you going to fix the sky outage in my area? I’m not surprised it’s happened because the signal had been playing up for days. Let’s hope you do the right thing and Sky compensated customers. I’m not impressed

[Daniel0210]

@Jenny33 

Firstly, this is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

A problem with your Sky+ set up (where you've posted) will not be a large outage otherwise the forum would be awash with reports. It's likely to be your own set up. What is the issue with your signal as it could be a dish misalignment. Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream). 

[GD1]

@Jenny33  In addition to @Daniel0210  reply a Satellite signal is not localised it covers the whole of the UK so if there were an outage on these 3 satellites it would be extremely unusual even impossible.

And I'd wager we wouldn't be able to post in this community as it would be in meltdown.

[Mark39]

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@Jenny33 wrote:

When are you going to fix the sky outage in my area? I’m not surprised it’s happened because the signal had been playing up for days. Let’s hope you do the right thing and Sky compensated customers. I’m not impressed

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There's no such thing as a satellite signal outage in a particular area. Loss of satellite signal is down to your dish setup.

[Jenny33]

Those are the exact words used when checking my broadband and wifi connections via MySky account!  So can you Mark explain why MySky used those exact words and tell me why there is no signal at all - clearly an expert in this field!

[Mark39]

@Jenny33 if you're talking your broadband service, that has nothing to do with Sky+, where you've posted. Sky+ is a satellite based TV service, not a broadband service.

[Annie+UK]

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[GD1]

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@Jenny33 wrote:

Those are the exact words used when checking my broadband and wifi connections via MySky account!  So can you Mark explain why MySky used those exact words and tell me why there is no signal at all - clearly an expert in this field!

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So this is an issue with your Broadband and not your Sky+ box?

[TimmyBGood]

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@Jenny33 wrote:

Let’s hope you do the right thing and Sky compensated customers. 

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https://www.sky.com/help/articles/auto-compensation