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Discussion topic: No router, left without broadband!

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Message posted on ‎21 Jul 2026 02:08 PM

No router, left without broadband!

We have been forced to move from copper to fibre broadband with Sky. Open reach completed the installation today and we are now active. However,  Sky failed to send out a router, apparently they have a lot of problems with the routers being issued. I am going around in circles and being blatantly lied to about when I will receive a router and I now have no WiFi and can't work. Has anyone else had this problem recently and how long did it take to receive a router?

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Message posted on ‎21 Jul 2026 02:19 PM

Re: No router, left without broadband!

@VickiCB are you not able to use the old Sky router with an ethernet cable? 

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £33 pm
2 x FTTP lines: Digi £15 pm 900/900 & Aquiss £36pm 80/20
Connected in dual WAN to 3 x Asus XT9 mesh & 2 x Asus RT-AC58U
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6 other streaming TVs
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This message was authored by: VickiCB

Message posted on ‎21 Jul 2026 02:39 PM

Re: No router, left without broadband!

No as the copper cables have been disconnected and the old router will not work.

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This message was authored by: GD1

Message posted on ‎21 Jul 2026 02:56 PM

Re: No router, left without broadband!

Posted by a Superuser, not a Sky employee. Find out more

@VickiCB  Which router do you have from the image attached

 

GD1_0-1695661803606.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎21 Jul 2026 03:14 PM

Re: No router, left without broadband!

Sky  q hub

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Message posted on ‎21 Jul 2026 03:31 PM

Re: No router, left without broadband!

Posted by a Superuser, not a Sky employee. Find out more

@VickiCB 

You should have received an email from Sky ages ago and Sky Q hubs have been phased out. The Sky Q hubs no longer receive security updates (since the New Year) and were being replaced free of charge. Mine was replaced in February 2025 for a Sky Broadband Hub. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎21 Jul 2026 06:06 PM

Re: No router, left without broadband!

I have same problem today. Until now I haven't any helps from the poor supplier.

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Message posted on ‎21 Jul 2026 06:11 PM

Re: No router, left without broadband!

Posted by a Superuser, not a Sky employee. Find out more

@VickiCB 

Does nothing appear here regarding the dispatch of your new hub:

https://www.sky.com/ordertracking

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