Discussion topic: No response to query

This message was authored by: DelPark · ‎21 Mar 2025

Contacted support a week ago- issue with poor WiFi signal and interference from Sky Glass. Sent me Ethernet cable to by pass demand from Sky Glass. Promised to conta ct me between 12 and 1 today?

No response. Tried contacting on phone 150 and not transferred my query. Still poor wi fi signal at back of house 0 or 1 bar. Appalling support ?

This message was authored by: Daniel0210 · ‎21 Mar 2025

@DelPark wrote:
Promised to conta ct me between 12 and 1 today?

@DelPark

I have moved your post as it's not a Sky Talk landline issue. Also it only 1233 so still time for a call.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: DelPark · ‎23 Mar 2025

2 Days on - still no contact from anyone at Sky ? Sky are supposed to guarantee WiFi signal anywhere within foot print of house ?

This message was authored by: Daniel0210 · ‎23 Mar 2025

@DelPark

You'll need to instigate a call to Sky then if a callback wasn't forthcoming.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: No response to query

No response to query

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