No network have 2 days

[ClammentKung]

No internet have two days.I have a new connection. Power LED is green on ONT, PON LED is off, LOS led flashes red. The bot doesn't help. I can't contact the office. Where and how can I apply?

[ClammentKung]

Please can you send engineering staff to my house to check why I can't use the sky broadband network?Because it has been two days without network.

[Chrisee]

@ClammentKung you are notvtalking directly to Sky by posting in the forum. Howevercas it sounds like there is a line fault I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ClammentKung.