No network connection

[PJohno001]

My WiFi signal keeps dropping out which leaves the glass tv useless. I wanted to watch a program from the beginning so I pressed the "watch from the start" function, and all was fine until the first advertisement came on, as after they'd ended the show went back the beginning again! Then it all went of to show the message " internet connection! So I turned the hub off and then back on again after a short pause. This eventually resolved the issue but it has become a regular issue and is frankly ruining the whole Sky experience!

[caesarome]

@PJohno001 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.