Discussion topic: No network connection
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Message posted on 29 Oct 2024 12:39 PM
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No network connection
I have turned off router and Restarted router and reset sky glass and still no network connection
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All Replies
Message posted on 30 Oct 2024 09:05 AM
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Re: No network connection
Hi there @RoseFrancis0806 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 30 Oct 2024 09:13 AM
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Re: No network connection
My wi-Fi is not working
Message posted on 30 Oct 2024 11:25 AM
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Re: No network connection
@Colleen2003 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If you have found this solution helpful please tick this as the answer.
Message posted on 01 Nov 2024 09:04 AM
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Re: No network connection
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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