No network connection

[Deborah123]

Lights are all working on router, but TV is no connecting to WiFi

[caesarome]

@Deborah123 

What happens when you try to get your TV to connect, what error message does it say ?

[Deborah123]

It doesn't give an error, just keeps going back to password page..says no wifi

[Deborah123]

I've spoken to someone at sky, they said I need a new hub and pod..it's like it's not recognising the password 

[Summersun1]

We are having similar problem, we have a main SkyQ box and two mini boxes in other rooms, one of the Mini boxes will not connect to the TV despite numerous attempts, Broadband and WiFi show as working

[Chrisee]

@Summersun1 if it is literally the TV not even showing an error screen from the Q mini it is not a broadband issue either you have the wrong input on the TV selected or the Q mini is dead. If however you are getting a message like no satellite signal power down the Q mini and the Q miain box by disconnecting the power then restart the main box oncec that is fully restarted then start the Q mini. There was an  incident over thecweekend at Sky's end which confused the boxes which need to be restarted as explained to get them connected.

If still stuck call Sky.