No line

[Purrit_up]

Hello 👋

There is no physical.tel line to the property, to signup with Sky BB what is the process to getting a physical line installed. ?

[TimmyBGood]

@Purrit_up

Bearer circuit installation (where required ) is part of the provisioning and booked by the ISP.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Purrit_up]

Thankyou I am trying to upload the pic awaiting  admin to check it. 

[TimmyBGood]

@Purrit_up 

Note that a potential complication is where Openreach records indicate they think there's a 'line' but this isn't actually in place (typically removed by a previous occupant)

[cookiemonsteruk]

@Purrit_up 

Apparently you are in an area with a top speed of 1-3Mbps

[cookiemonsteruk]

@Purrit_up 

P.S. i have cleared the image you just haven't associated it with this post

[Purrit_up]

@TimmyBGood 👋 location is Scotland and there has never been any tel line from green box/exchange to the house. Admin cleared my pic but I've not fathomed out yet how to share/attach it. 😹 thank you 

[cookiemonsteruk]

@Purrit_up 

When you reply there should be a series of icons along the bottom of where you reply.  Click the one that looks like a photograph frame

[TimmyBGood]

@Purrit_up 

Your result appears to show there's no line from a cabinet at all: the only possible service is over ADSL2+ from a telephone exchange (now the oldest and slowest broadband technology still in use) and unfortunately the line distance means the property is on the ragged end of what ADSL can support: between one and three Mbs inbound from a possible twenty-four Mbs, and negligible outbound speed.

Is this location particular remote/rural?  With that kind of result it's going to be in the bottom percentile nationally, and the broadband isn't going to be able to facilitate much functionality (although it's still better than nothing at all)

[TimmyBGood]

@Purrit_up 

In addition, if there's never been a line and you're looking at exchange connection, that's potentially a really major job involving up to five kilometres of cable.  While Openreach ultimately has an obligation to provide a service, I'd imagine there would be considerable delay.

 

[Purrit_up]

@TimmyBGood thank you that may explain some of the issues. 😟

[mormegil]

With a range of 1-3Mbps no responsible provider would supply a service that slow, as it's below any recommended minimum line speed, prob why there is not a line already present

[TimmyBGood]

@mormegil @Purrit_up 

That's an interesting point: the Universal Service Obligation would apply though, and the USO ISP is BT Broadband.  I imagine they might say only non-terrestrial connection is viable.