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Discussion topic: No line

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This message was authored by Purrit_up This message was authored by: Purrit_up

No line

Hello 👋

There is no physical.tel line to the property, to signup with Sky BB what is the process to getting a physical line installed. ?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up

 

Bearer circuit installation (where required ) is part of the provisioning and booked by the ISP.

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.

 

Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Purrit_up
Topic Author
This message was authored by Purrit_up This message was authored by: Purrit_up

Re: No line

Thankyou I am trying to upload the pic awaiting  admin to check it. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

Note that a potential complication is where Openreach records indicate they think there's a 'line' but this isn't actually in place (typically removed by a previous occupant)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

Apparently you are in an area with a top speed of 1-3Mbps

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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If I get it wrong humour me
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

P.S. i have cleared the image you just haven't associated it with this post

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Purrit_up
Topic Author
This message was authored by Purrit_up This message was authored by: Purrit_up

Re: No line

@TimmyBGood 👋 location is Scotland and there has never been any tel line from green box/exchange to the house. Admin cleared my pic but I've not fathomed out yet how to share/attach it. 😹 thank you 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

When you reply there should be a series of icons along the bottom of where you reply.  Click the one that looks like a photograph frame

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

Your result appears to show there's no line from a cabinet at all: the only possible service is over ADSL2+ from a telephone exchange (now the oldest and slowest broadband technology still in use) and unfortunately the line distance means the property is on the ragged end of what ADSL can support: between one and three Mbs inbound from a possible twenty-four Mbs, and negligible outbound speed.

 

Is this location particular remote/rural?  With that kind of result it's going to be in the bottom percentile nationally, and the broadband isn't going to be able to facilitate much functionality (although it's still better than nothing at all)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@Purrit_up 

 

In addition, if there's never been a line and you're looking at exchange connection, that's potentially a really major job involving up to five kilometres of cable.  While Openreach ultimately has an obligation to provide a service, I'd imagine there would be considerable delay.

 

1000004879.png

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Purrit_up
Topic Author
This message was authored by Purrit_up This message was authored by: Purrit_up

Re: No line

@TimmyBGood thank you that may explain some of the issues. 😟

This message was authored by mormegil This message was authored by: mormegil

Re: No line

With a range of 1-3Mbps no responsible provider would supply a service that slow, as it's below any recommended minimum line speed, prob why there is not a line already present

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: No line

Posted by a Superuser, not a Sky employee. Find out more

@mormegil @Purrit_up 

 

That's an interesting point: the Universal Service Obligation would apply though, and the USO ISP is BT Broadband.  I imagine they might say only non-terrestrial connection is viable.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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