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Discussion topic: No light for Internet or voice

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Avatar for DaveSteadman
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This message was authored by: DaveSteadman

Message posted on ‎06 Jun 2026 10:02 PM

No light for Internet or voice

Wifi kept dropping out, wires checked, turned off and on etc... Didn't work. Completed 20 second reset. Now only lights on in green are power and WiFi
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎06 Jun 2026 10:30 PM

Re: No light for Internet or voice

Posted by a Superuser, not a Sky employee. Find out more

@DaveSteadman 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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