@Mark-2810 Have you reported the outage? Until you do Sky won't know there is an issue, the SLA fix time is 2 working days from the day it's reported excluding weekends and bank holidays, having Sky Glass give you no greater priority.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
