The Internet has gone off twice in 3 hours. It states that there are no issues on the app. My tv shows a connection to the router but no connection to the Internet. It has been down for about half an hour now and hasn't come back on.
What lights are lit (if any) on your broadband hub and are any flashing ?
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Posted by a Superuser, not a Sky employee. Find out more
@Mattmyles90 Even if you’ve already tried it use this link to check if there are any issues locally that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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