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Discussion topic: No internet

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Avatar for donna773
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This message was authored by: donna773

Message posted on ‎05 Jun 2026 12:51 PM

No internet

Hi I've been waiting for my replacement hub and the machine that goes on the wall and the internet problem in the area it's been 2 weeks now and I'm fed up,I'm not paying anything this month 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Jun 2026 01:01 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more
@donna773 wrote:

I'm not paying anything this month 

@donna773 

You can't withhold payment. Billing continues as normal during a fault / outage which may be credited to your Sky account in due course depending on the circumstances. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎05 Jun 2026 01:25 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more
@donna773 wrote:

Hi I've been waiting for my replacement hub and the machine that goes on the wall 

Have Sky sent you a replacement hub due to your broadband issues and do you mean the ONT as this isn't something Sky would send to you ?

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