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This discussion topic has been answered Discussion topic: No internet

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This message was authored by: MissZeets

No internet

Hub has no Internet

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This message was authored by: Daniel0210 Answer

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

You've all posted since 1:14am. Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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This message was authored by: Millie13

Re: No internet

Do you have a slow green flashing light ? Thats what i have and the tests say its ok .yet not Internet 

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This message was authored by: MissZeets

Re: No internet

Yeah, thats exactly what it is, all tests are coming up with green flags, yet my max box is offline. Tried power circling of every box and cable, and yet still nothing

This message was authored by: Millie13

Re: No internet

I am in Aberdeen and i have done the same xhecked everthing ,even turned it off for 5 minutes and tried again .Red amber then back to slow green flashing its really annoying me now

This message was authored by: Penguin98

Re: No internet

Mine is also the same. Slow blinking green light. But the service checker is useless as it showed as good connection even when I'd completely turned the box off at the mains for 2 minutes. I'm hoping it is a service update amd it will come back on as I rely on my broadband to play thunder sounds on my Google nest in order to sleep due to PTSD causing nightmares that get worse without it, and that's the one device I can't hot-spot with my data
This message was authored by: Penguin98

Re: No internet

Aberdeen here too! Good to know it's not just mine that's down
This message was authored by: Millie13

Re: No internet

I cant sleepand my sucurity camaras work off the wifi...i may have to put on jeadphine and listen to a podcast or something, i reported it on the checker thing I may aswell turn vampire still being up at this time 

This message was authored by: Millie13

Re: No internet

Thats mine qorking again i hope tours is back to.thank you 😊

This message was authored by: Penguin98

Re: No internet

That's mine back up and running with hopefully no more disruptions 🤞🏻

This message was authored by: Mm135

Re: No internet

Im in Cambridge area   Internet off.  Says it may take a couple of days to fix!!!!!    

This message was authored by: Kirsty217

Re: No internet

I'm in Leicester mine is the same argh! 

This message was authored by: Daniel0210 Answer

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

You've all posted since 1:14am. Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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