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Discussion topic: We're keeping an eye on your (broadband) speed.
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This message was authored by: Ray_D
Message posted on 08 Dec 2025 03:51 PM
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We're keeping an eye on your (broadband) speed.
The performance of my broadband has been eratic. I used the Sky health check which advised there could be a problem with my broadband and that it would be monitored. We're keeping an eye on your speed and this would last 30 days. At least three lots of 30 days have now passed with no contact from Sky. The customer service department has not been contactable by telephone and the online Help is not helpful. Please advise how to rectify this.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 08 Dec 2025 04:42 PM
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Re: We're keeping an eye on your (broadband) speed.
When you call you need to remain on the line and stay silent when asked any questions by the bot.
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If someone has helped you then please click on the LIKES button in their post.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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