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Discussion topic: No internet

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Avatar for Nickymvs
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This message was authored by: Nickymvs

Message posted on ‎29 Aug 2025 03:22 PM

No internet

No lights on the hub at all. 
white bt open reach box has two lights Fon and Power on but LAN and Alarm are off.

there was an open reach engineer ip the pole this morning outside our house and concerned he's done something and knocked us out 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎29 Aug 2025 03:32 PM

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Nickymvs no lights on the hub means it is not powered so forget the ONT  you need check if the hub is working. If it isnt you need to talk to Skybto get it replaced. The LAN lightbwill bevout if the hub is not powered and connected, theno Alsrm light is normal.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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