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Discussion topic: No internet

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This message was authored by: Jaynecharnley

No internet

We have sown almost rests, says looks good but is not, Internet flashing orange light then stops and stays orange then back to flashing  or nothing.

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This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Jaynecharnley 
If your broadband isn’t working use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Tins1

Re: No internet

Having the same issue, rang sky told me there's nothing they can do until Monday which is shocking tbh as people have to work, this started on Thursday and the response I got was it might come back 

This message was authored by: JimM1

Re: No internet

@Tins1 Did you happen to run any off the service checks, if it is an area wide fault there is really nothing to be done until the Engineers have a look at what the problem is. When fixed yes normally the hub auto recovers and internet connection gets re-established..

 

Need constant internet then multiple methods have to be considered to take care if one is out!

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