Discussion topic: No internet
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Message posted on 21 Jun 2025 07:54 AM
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No internet
We have sown almost rests, says looks good but is not, Internet flashing orange light then stops and stays orange then back to flashing or nothing.
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All Replies
Message posted on 21 Jun 2025 08:02 AM
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Re: No internet
@Jaynecharnley
If your broadband isn’t working use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 21 Jun 2025 09:00 AM
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Re: No internet
Having the same issue, rang sky told me there's nothing they can do until Monday which is shocking tbh as people have to work, this started on Thursday and the response I got was it might come back
Message posted on 21 Jun 2025 09:09 AM
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Re: No internet
@Tins1 Did you happen to run any off the service checks, if it is an area wide fault there is really nothing to be done until the Engineers have a look at what the problem is. When fixed yes normally the hub auto recovers and internet connection gets re-established..
Need constant internet then multiple methods have to be considered to take care if one is out!
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