No internet

[Abbyv]

Hi we reset our sky box due to slow internet and now on the hub it has an orange light next to the internet and voice.

and on the tv it is saying it's connected to the router but it has no internet.

we have tried resetting, turning off , checking cables ect

[GD1]

@Abbyv   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.