No internet

[Ross_marshall]

I'm fed up of this I'm looking for ways to solve this and there is no explanation other then sky sort your servers out I'm not paying money to have 0 connection fix my WiFi **bleep** 

[Ross_marshall]

I find it funny it tells me my box is working we will see when I throw it out the window shall we 

Sky fix this issue 

[Daniel0210]

---

@Ross_marshall wrote:

we will see when I throw it out the window shall we 

---

@Ross_marshall 

I realise you're frustrated but that would just cost you the price of a damaged hub. 

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it hasn't come back on by about 0700 use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.