My router doesn't not seam to connect to the Internet. Tried all the usual trouble shooting stuff, unplugged, reset etc and still no internet. Any checks says everything is fine, but I have nothing.
Posted by a Superuser, not a Sky employee. Find out more
@Theslu11 If you haven’t done it already use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
(For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
You will have to call Sky if all the tests report back showing no issues.
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