No internet

[Ptandy140424]

Hello I am trying to use my sky glass tv and it says that it's connected to the broadband router but not connected to the Internet

I have done all relevant checks

[Greenfingers001]

Hi there @Ptandy140424 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[CM30]

Same here!! Not happy like. Wonder what's going on?! Been a sky customer for years & now can't watch my sky glass because no WiFi!