Being charged for returned equipment

[Shakes21]

Hiya, Returned equipment to sky on 13th November (proof of postage and email confirmation to prove it) and yet I'm being threatened with a charge if not returned by 3rd Jan. Is this just a business model? Threaten to make extra charge, make it impossible to speak to anyone directly, and then charge them hoping people just won't bother to sort it? Thanks Sky!

[caesarome]

@Shakes21 

We are customers here but as you have proof of postage we can ask their messaging team to contact you via a private message on here tomorrow if you want because as long as you respond to their chat invite they should be able to sort this out for you so do you want to be contacted via here ?

[Shakes21]

Hi Caesarome,

Thanks so much..shame it's left to the customers to do so! Is that something I could have done myself, but just missed? The only options that useless bot gave were the phones which are never available or posting on here..

But yes please that would be very helpful! Thank you for going out of your way to help.

Do I find the chat invite here on the website or in MySky?

[caesarome]

@Shakes21 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of this page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.